Shipping Policy
Effective Date: November 11, 2024
Website: Clothingpolo.com
Company: WAHAB NOURI
Address: 791 N Mollison Ave, El Cajon, CA 92021, United States
Support Email: support@clothingpolo.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
1. Introduction
Clothingpolo.com delivers physical goods, specializing in men’s and women’s apparel, footwear, shoes, and fashion accessories. We prioritize fulfillment transparency, shipment traceability, predictable transit, and a formal return/refund resolution process. Our logistics partners are selected based on verified serviceability to ensure parcel accountability and delivery integrity.
By placing an order, accessing tracking services, or submitting a return request, you acknowledge that you have read, understood, and accepted the conditions outlined in this Shipping Policy.
2. Scope of Shipping Services
Current Shipping Services:
• United States (all 50 states) is flat rate for all states
• International shipping is available with different rates
Delivery Restrictions:
We do not support delivery at this time to:
• P.O. Boxes
• Military APO/FPO/DPO addresses
• U.S. territories and governmental offshore regions
• Sanctioned or trade-restricted destinations
These limitations are applied to guarantee delivery verification and carrier tracking continuity.
3. Order Handling & Processing Standards
All orders start processing only after successful PayPal authorization.
Order Cut-Off Time Rules:
• Orders placed before 2:00 PM (EST) on business days begin processing on the same day.
• Orders placed after 2:00 PM (EST), on Sundays, or on federal holidays begin processing the next business day.
Handling Time:
| Order Stage | Description | Timeline |
|---|---|---|
| Handling Time | Payment validation, stock confirmation, packing preparation, carrier scheduling | 2 – 3 business days |
Peak Demand Notice (Black Friday & Holiday Season):
During major seasonal peaks, handling may be extended by 1 – 2 additional business days due to increased parcel volume, courier capacity, and operational backlog buffers. If delays are expected beyond this seasonal buffer, our customer support team will contact you before shipment dispatch confirmation.
4. Shipping Area and Regional Delivery Performance
Delivery estimates reflect standard courier transit only and begin after dispatch handover.
| Region Group | Shipping Method | Estimated Transit After Dispatch | Shipping Fee |
|---|---|---|---|
| United States (Domestic) | Standard Ground Shipping | 2 – 4 business days | $6.99 |
| Canada* | Standard International Shipping | 5 – 10 business days | $9.99 |
| Europe (UK, Germany, France, etc.)* | Tracked International Shipping | 6 – 14 business days | $12.00 |
| Australia & New Zealand* | Tracked International Shipping | 8 – 16 business days | $12.00 |
| Asia & Rest of World* | Tracked International Shipping | 10 – 18 business days | $12.00 |
5. Estimated Total Delivery Windows
Total Delivery Window combines Handling + Transit benchmarks under normal operations:
| Region Group | Total Estimated Delivery Window |
|---|---|
| United States | 5 – 9 business days |
| Canada | 9 – 16 business days |
| Europe | 10 – 22 business days |
| Australia & New Zealand | 12 – 25 business days |
| Asia & Rest of World | 14 – 28 business days |
* Not service active until international shipping rollout begins.
6. Courier Partner Accountability
To ensure fulfillment responsibility, we use:
• USPS — domestic ground average zone performance
• UPS — validated address zone-assigned ground delivery
• FedEx — serviceability-verified ground transit
Carrier auto-selection depends on: customer ZIP zone, operational availability, parcel size, delivery reliability matrix, maximum traceability, and regional service accountability.
Clothingpolo.com does not guarantee carrier choice. Our system selects the most secure partner available at dispatch scheduling.
7. End-to-End Parcel Tracking Disclosure
Tracking Email Issued:
Once carriers scan the parcel into their system, you will receive:
• Tracking number (if provided by courier)
• Parcel handover timestamp
• Tracking system link
Tracking link activation typically occurs within:
| Tracking Activation | Timeline |
|---|---|
| Status Activation by courier | 24 – 72 hours after dispatch handover |
Dashboard Tracking:
| Checkout Type | Tracking Visibility |
|---|---|
| Registered account users | “My Orders” dashboard |
| Guest checkout users | Email tracking only |
If your tracking link shows no updates after 5 days, contact support for intervention. We can verify courier possession status or assist with carrier claim filing if transit possession responsibility is confirmed by internal system logs.
8. Shipping Means Risk Transfer and Delivery Completion Terms
A delivery is considered completed when the courier status displays:
— Delivered, Left at Address, or Delivery Handover Confirmed
Policy Notes on Risk Transfer:
| Event | Responsibility |
|---|---|
| Lost or stolen after courier marks Delivered | Customer responsibility |
| Incorrect address input leading Return-To-Sender | Customer responsibility |
| Delivery failure due blocked destination restrictions | Refund may apply after investigation |
| Carrier transit congestion delays | Not refundable unless carrier accepts liability claim |
ClothingPolo.com cannot intervene after a package is marked Delivered by courier systems, as risk transfer is formally completed at that scan state.
9. Delivery Support Investigation Protocol
If your parcel exceeds the normal domestic transit estimate by 7 business days past dispatch date, you may initiate a support-assisted investigation.
Required Investigation Information:
• Order Number
• Customer full name
• Courier tracking number (if any)
• Parcel issue description
• Photo evidence (if damaged)
Our support team response starts within:
| Support Response Time | Timeline |
|---|---|
| Domestic investigation initiation | 24–48 hours after request received |
| Investigation liaison with carrier partners | 3–10 business days depending on carrier case complexity |
| Resolution offered once carrier claim is accepted | Refund or replacement dispatched |
Note: Refunds for lost or damaged packages are only issued when courier partners accept the liability claim after investigation. We cannot refund packages delayed without formal courier liability acceptance.
10. Order Splitting and Parcel Segmentation Disclosure
Occasionally, an order may be packed in separate parcels for reasons including:
• Warehouse allocation balancing
• Parcel sizing integrity rules
• Label generation segmentation
Unless a return or refusal-of-shipping scenario applies, customers will never be charged extra shipping fees for order splitting.
11. Customer Agreement and Liability Acknowledgment
By purchasing from Clothingpolo.com, you acknowledge:
• Delivery risk transfer occurs once marked Delivered by courier systems.
• We do not support parcels shipped to P.O. Boxes, APO/FPO, or U.S. territories.
• Domestic flat-rate shipping is $6.99 — displayed before checkout completion.
• International shipping estimates are not yet active at checkout.
• Refunds or replacements for transit issues apply only if courier partners accept the claim liability after investigation.
• Incorrect addresses may cause courier Return-To-Sender events, requiring customer-paid reshipping or cancellations based on operational investigation results.
12. Policy Changes and Logistics Rollout Updates
Clothingpolo.com reserves the right to modify this Shipping Policy based on:
• Carrier infrastructure updates
• National or international logistics rollouts
• Regional serviceability changes
• Regulatory consumer commerce compliance revisions
Policy updates will be publicly posted on this page with updated effective dates.
13. Contact and Support Assistance
Email Support: support@clothingpolo.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Please provide order number or tracking ID in your message for priority assistance routing.
Clothingpolo.com
Policy Transparency | Domestic Reliability | Global Ready