Returns Policy
Effective Date: November 11, 2024
Website: ClothingPolo.com
Business Information
| Category | Detail |
|---|---|
| Legal Entity | WAHAB NOURI |
| Business Address | 791 N Mollison Ave, El Cajon, CA 92021, United States |
| Support Contact | support@clothingpolo.com |
| Support Hours | Monday – Saturday, 8:00 AM – 7:00 PM (EST) |
| Platform | Shopify Store Powered |
| Payment Method | PayPal Only |
| Products | Apparel (Men/Women), Accessories, Shoes |
1. General Return Eligibility
ClothingPolo.com accepts returns under strict transparency and consumer protection standards. To qualify for a return, the customer must meet all conditions below:
✔ Product is unused and unworn
✔ Product is unwashed, clean, odor-free, and unaltered
✔ All tags, labels, and original packaging are intact
✔ No physical damage caused by customer handling
✔ Return request submitted within 30 days of parcel delivery confirmation
If any one of these conditions is not met, the return may be rejected during inspection.
2. Non-Returnable Items
The following categories are not eligible for acceptance due to hygiene, safety, or irreversible post-use conditions:
✖ Socks (if opened or worn)
✖ Personalized or custom-printed items
✖ Items modified intentionally by the customer
✖ Final-sale/clearance marked items
Footwear and accessories can be returned only if unused, with no signs of trial wear except basic fitting checks.
3. Valid Reasons for Return
Returns can be requested for any of the following verified reasons:
| Accepted Reason | Description |
|---|---|
| Size mismatch | Customer received different size than ordered |
| Shipping damage | Parcel or item arrived physically damaged in transit |
| Defective product | Manufacturing or material flaw verified on arrival |
| Wrong item sent | Product category/name differs from order confirmation |
Change-of-mind is allowed only if item is unused, submitted within 30-day window.
4. Return Request Submission Process
Return requests are processed professionally in the sequence below:
-
Customer emails support@clothingpolo.com with subject: Return Request
-
Must include:
-
Order number
-
Reason for return
-
Fitting photos if applicable
-
Damage photos of parcel if carrier issue
-
-
Our team reviews and issues RA# (Return Authorization Number) if approved.
5. RA# Issuance and Return Workflow
Once your return is approved, the process moves as follows:
| Stage | Action | Duration |
|---|---|---|
| Return Approved | RA# emailed to customer | 24 – 72 hours |
| Customer Ships Back | Customer sends item to return address | 5 – 14 business days depending on location |
| Parcel Arrives at Warehouse | Warehouse registration and scan | 2 – 5 business days |
| Product Inspection | Verify condition and eligibility | 3 – 7 business days |
| Refund Sent to PayPal | Refund routed to original PayPal account | 3 – 7 business days |
| Refund Visibility | Appears in PayPal or bank depending on funding | 1 – 10 business days |
RA# does not guarantee refund. Refund occurs only after inspection acceptance.
6. Return Shipping Address
All approved returns must be shipped to:
WAHAB NOURI
791 N Mollison Ave, El Cajon, CA 92021, United States
7. Responsibility & Risk Transfer
Risk assignment after delivery is defined below:
| Delivery Status | Responsible Party |
|---|---|
| In transit to customer | Courier + Company assisted investigation |
| Marked Delivered | Customer responsibility |
| Lost/Stolen after delivery | Customer responsibility |
| Returned due rejected address or refusal | Customer responsibility + possible reship fee |
8. Refund Conditions
Refunds are issued only when:
✔ RA# approved
✔ Parcel arrives at warehouse
✔ Item passes inspection
✔ PayPal accepts refund routing
Refunds will be sent to the original PayPal account used at checkout.
| Refund Includes | Refund Excludes |
|---|---|
| Product price | Return shipping fees / customs fees |
| Courier damage (if verified) | Size mismatch shipping cost |
Standard return shipping fees are non-refundable unless courier liability is confirmed.
9. Replacement Option
Customers may choose replacement instead of refund in cases of:
| Case | Replacement Eligibility |
|---|---|
| Manufacturing defect | ✔ Eligible |
| Wrong item sent | ✔ Eligible |
| Shipping damage | ✔ Replacement available + claim filed with courier |
| Size mismatch | ✖ Replacement allowed, but customer pays reship fee |
10. PayPal Disputes
| Dispute Type | Who Handles | ClothingPolo Action |
|---|---|---|
| Unauthorized charge / fraud / chargeback | PayPal | We supply evidence only |
| Refund disagreement | PayPal | We comply with PayPal decision |
11. Inspection Failure Scenarios
Return may fail if:
| Failure Reason | Store Action |
|---|---|
| Worn or washed item | Reject return |
| Missing tags/packaging | Reject return |
| Customer damage | Reject return |
| Fraud risk detected | Escalate issue + possible denial |
If return is rejected, we provide:
✔ Inspection report via email
✔ Photos proving return rejection reason
✔ Option to recover item shipping at customer cost
12. Customer Support
| Support Topic | Contact |
|---|---|
| Returns assistance | support@clothingpolo.com |
| Refund status after return | support@clothingpolo.com (Subject: Refund Inquiry) |
| Damaged delivery cases | support@clothingpolo.com (Subject: Damage Report) |
Response time: typically within 1 business day
13. Legal Compliance
This policy adheres to:
✔ Truth-in-advertising
✔ Transparent shipping disclosures
✔ PayPal Buyer/Seller Protection
✔ Hygiene and footwear return standards
14. Policy Revision Rights
| Can this policy change? | Are past orders affected? |
|---|---|
| ✔ Yes | ✖ Not retroactively applied |
15. Final Agreement
By purchasing from ClothingPolo.com, you confirm acceptance and understanding of:
✔ 30-day return request limit
✔ Inspection before refund routing via PayPal
✔ No refunds issued before warehouse inspection